# Clients and booking terms: fewer no-shows, more regulars

> Client profiles with history, notes and tags, booking terms with no-show and late-cancellation fees, and automatic rebooking and win-back emails.

**Fewer no-shows, more regulars.** Client profiles with their full history, booking terms with no-show fees, and automatic emails that bring clients back.

[Start now](https://partner.easybook.ai/auth/sign-up) · [Book a demo](https://explore.easybook.ai/contact-sales)

## Client profiles

**Every client, with their history.** Each profile shows appointment history, internal notes and tags, with total bookings, total spent, no-shows and cancellations.

- Import clients from Excel, CSV or Google Contacts
- Mark VIPs, or block a client from booking
- Export or erase a client's data when they ask

## Booking terms

**Booking terms that protect your time.** Start from a Flexible, Moderate or Strict preset, or set your own: a fee or a strike when a client doesn't turn up or cancels late, and how long cancelling stays free.

- A set amount or a share of the price
- Stop online booking while a fee is unpaid
- Take payment or write a fee off at the desk

**What do no-shows cost you?** No-shows per week × Average service price (EUR) × Weeks open per month

## Rebooking emails

**Automatic emails that bring clients back.** EasyBook learns how often each client comes back for each service. It sends a rebooking reminder before they are due, and a win-back email when they drift away.

- Starts from your industry's usual rhythm and adapts to each client
- Respects each client's marketing choices

## Reviews

**Reviews you can answer.** Clients can review a visit only once it is completed. Reply to each review, edit your reply or withdraw it.

- Filter the reviews awaiting a reply
- Ratings shown on your venue page and in the app

## Pricing

**From ALL 600 per professional a month.** Every package includes profile setup and training for your team.

[Start now](https://partner.easybook.ai/auth/sign-up) · [See pricing](https://explore.easybook.ai/pricing)

## Links

- [Clients and booking terms: fewer no-shows, more regulars](https://explore.easybook.ai/product/clients-and-policies)
- [Pricing](https://explore.easybook.ai/pricing)
- [Book a demo](https://explore.easybook.ai/contact-sales)
- [Docs](https://docs.easybook.ai)